1. What products does TEVOZE LLC offer?
TEVOZE LLC offers practical travel products designed to make trips more convenient, organized, and comfortable.
2. Where do you ship?
We currently ship within the United States only.
3. How long does order processing take?
Orders are generally processed within 1–3 business days after payment is successfully confirmed.
4. How long does shipping take?
Standard delivery generally takes approximately 3–7 business days after order processing. The typical total time from order placement to delivery is approximately 4–10 business days.
5. Which shipping carriers do you use?
Depending on the destination and shipping service, orders may be delivered by USPS, UPS, or FedEx.
6. Can I track my order?
Yes. When tracking information is available, it will generally be provided after your order has been shipped. Tracking may take some time to become active.
7. Can I cancel my order?
Please contact us as soon as possible if you need to cancel an order. We can generally accommodate cancellation requests before the order enters processing. Once an order has been processed or shipped, cancellation may no longer be possible.
8. What is your return policy?
Eligible products may generally be returned within 30 calendar days of delivery. Products should be unused, in original condition, and include original packaging where applicable.
9. Can I return a used product?
Products that have been used, damaged, altered, or otherwise affected in a way that impacts their resale condition may not be eligible for return.
10. What if I receive a damaged or incorrect product?
Please contact us within 7 calendar days of delivery if you receive a damaged, defective, or incorrect product. We may request photographs or other information to review the issue.
11. Who pays for return shipping?
For returns caused by a quality issue, shipping damage, or an incorrect item sent by us, TEVOZE LLC will cover reasonable return shipping costs. For other returns, the customer is responsible for return shipping costs.
12. When will I receive my refund?
After an approved return is received and inspected, eligible refunds are generally processed within 3–5 business days and issued to the original payment method.
13. How can I contact TEVOZE LLC?
You can contact us using the information below:
Email: zachary@tevozify.com
Phone: +1 8567462717
Address: 813 Parry Ave ,Palmyra, NJ 08065