TEVOZE LLC wants customers to have a straightforward experience when purchasing our travel products.
1. Return Period
You may request a return within 30 calendar days after the date your order is delivered.
To begin a return, contact zachary@tevozify.com with your order number and reason for the return.
2. Return Conditions
To be eligible for a standard return, products should be:
- Unused
- In original condition
- In the original packaging where applicable
- Complete with included accessories and components
Products that have been used, damaged, altered, washed, or otherwise affected in a way that impacts resale condition may not be accepted.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 calendar days of delivery.
We may request photographs or other information to help verify the issue.
If the issue is confirmed to be caused by a product defect, shipping damage, or our fulfillment error, we will provide an appropriate remedy, which may include a replacement or refund.
4. Return Shipping Costs
For approved returns caused by a product quality issue, damage, or an incorrect item sent by us, TEVOZE LLC will cover reasonable return shipping costs.
For returns due to reasons unrelated to product quality or fulfillment errors, the customer is responsible for return shipping costs.
5. Refund Processing
After we receive and inspect an approved returned product, eligible refunds will generally be processed within 3–5 business days.
Refunds will be issued to the original payment method used for the purchase.
After we issue the refund, the customer’s bank or payment provider may require additional processing time before the funds appear in the account.
6. Non-Returnable Products
Products that have been used, damaged by the customer, altered, or otherwise rendered unsuitable for resale may not be eligible for return.
7. Order Cancellations
Cancellation requests should be submitted as soon as possible.
If the order has not yet entered processing, we will make reasonable efforts to cancel it. Once an order has been processed or shipped, cancellation may no longer be available.
8. Contact
For return or refund assistance:
TEVOZE LLC
813 Parry Ave ,Palmyra, NJ 08065
Phone: +1 8567462717
Email: zachary@tevozify.com